RUN - ICT Operations

Service Desk

Need to backfill your ICT Service Desk roles? We have qualified Level 1, 2 and 3 contractors here to help.

Level 1 Service Desk:

  1. First-Line Support: Our staff provide initial contact for users, addressing common IT issues.
  2. Basic Troubleshooting: They perform basic troubleshooting tasks and assist users with tasks like password resets and software installations.

Level 2 Service Desk:

  1. Advanced Support: Our Level 2 staff handle more complex technical issues that cannot be resolved at Level 1, requiring deeper technical knowledge and expertise.
  2. Problem Resolution: They investigate and resolve IT problems, often involving in-depth diagnostics and configuration changes.

Level 3 Service Desk:

  1. Specialized Expertise: Our Level 3 staff provide specialised technical expertise and support for complex and critical issues.
  2. Escalation Point: Our Level 3 staff also act as the highest level of support, collaborating with vendors and specialists to resolve challenging technical problems or system enhancements.

More services

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ICT Enterprise and Solutions Architecture

Enterprise architecture is a strategic framework that aligns your business objectives with your technology capabilities, enabling solutions that work.

Change Management

Our Change Managers facilitate the process of implementing change by managing communication, minimising resistance, and ensuring successful adoption of new processes and systems.

Vendor, Procurement and Contract Management

Our consultants assess ICT procurement needs, negotiate contracts, and manage off-kilter vendor relationships to ensure things get back on track.

Change Management

Our Change Managers facilitate the process of implementing change by managing communication, minimising resistance, and ensuring successful adoption of new processes and systems.

Business Analysis

Our Business Analysis focus primarily on gathering and documenting your requirements, understanding your current state, and assessing the feasibility and potential impacts of the proposed change.